FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
If your order has not been shipped, we may be able to make changes. Please contact us as soon as possible with your order number.
Where can I check my order status?
Where can I check my order status?
You can check the status from the order confirmation email or your account page.
Shipping
How long will it take to receive my order?
How long will it take to receive my order?
Orders are usually shipped within 6 to 12 days after placing the order, depending on the country or region.
Do you ship internationally?
Do you ship internationally?
Yes. We currently ship to the United States, Canada, and selected European countries including the United Kingdom, Italy, Austria, the Netherlands, Switzerland, Sweden, Spain, Denmark, Germany, Norway, Finland, France, and Belgium.
If your country is not listed, please contact us and we will check availability.
Products
Will items restock once sold out?
Will items restock once sold out?
Restocks depend on availability from the makers. Feel free to contact us for the latest information.
Are the colors and materials exactly the same as shown online?
Are the colors and materials exactly the same as shown online?
We try to display items as accurately as possible, but slight differences may occur depending on your device.
Payment
What payment methods do you accept?
What payment methods do you accept?
Yes, we accept major credit cards for payment.
Returns and Refunds
Can I return an item if I change my mind?
Can I return an item if I change my mind?
Yes. Returns are accepted within 14 days of delivery as long as the item is unused and in its original condition with all tags, seals, and packaging.
Once the returned item passes inspection, refunds are processed within up to 30 days.
Shipping fees may be deducted unless the return is due to our error.
How long will it take to receive my refund?
How long will it take to receive my refund?
After we receive the returned item and confirm that it meets our return conditions (unused, original tags/seals, and complete packaging), the refund process may take up to 30 days. Shipping fees may be deducted unless the return is due to our error.